I booked a reservation for a 90-minute massage and a pedicure as a relaxation day for my birthday. When I made the appointment, they told me that if I enter the parking lot on Mason, they'll validate my parking. I didn't realize it wasn't public parking, and since it was downtown, I just assumed the lot was public. I park, and the sign says, "Remember your plate for validation."
I went to get my massage, and Emily did a great job. She used just the right amount of pressure, and she didn't waste any time. I was able to relax just the way I wanted. The pedicure was pretty simple. The massage part wasn't too long, and the place was tiny. I didn't want any chatting, I just wanted to relax. I ended up leaving them both a 20% tip, even though the pedicure wasn't as good as the massage. Then, when I asked for my receipt, I was told, "Oh, sorry. You parked in the wrong lot." I went to my car, paid, and left. That wasn't acceptable. I still got a $50 ticket in the mail because I paid after my grace period. I gave the spa a ring, talked to the manager, and said they should make it clear that it's not a public parking lot, especially since there are other lots you can enter on Mason. She didn't offer any kind of compensation, though.
After spending $300 at the spa, I would think you would be more generous, but I was very kind when I called, and you weren't. I thought I'd get free parking, but I paid $11 for four hours of parking and then got a $50 ticket in the mail. I even suggested that when people check in, the receptionist should immediately ask for the ticket to validate it. That way, customers still have time to move the car or pay beforehand. If you can't communicate, you can't give good service.
